Frequently asked Questions

Have a question on your mind? We're here to help! Our expert knowledge based FAQ's below should have most of the answers you need. However, if you still have additional questions, feel free to leave us an email or contact our customer care.

Top Questions

The top quality materials used in Spine & Vigor mattresses not only provide the most universally supportive sleep available. They have been stringently tested to resist any lasting effects of compression. So when unboxed, your mattress recovers quickly and retains all the supportive qualities needed to properly align your spine for years to come.
Part of what we offer at Spine & Vigor is relief from the stress and substantial price mark-ups that come with shopping in a mattress store. Our founder worked for years to develop a universally supportive mattress, and tested it on a wide range of sleepers who felt relief from back pain after only a few weeks. We are confident it will do the same for you, and we give you 365 nights to try it out. If you don’t love it, we’ll give you a full refund.
Our mattresses are made to order. We recommend opening your mattress when delivered to start enjoying the orthopedic benefits as soon as possible. However, our high-quality products can remain in the box for up to two months from being manufactured without affecting their supportive properties.

While firm or medium firm mattresses were always thought to be the best for back support, we now understand that a mattress that is too hard or firm can cause painful pressure points on the hips and shoulders, and unwanted strain on the neck and spine. A mattress that is too soft, however, won’t help a sore back.

The founder of Spine & Vigor worked extensively to find just the right combination of firm and soft materials that would provide the right back support for everyone, and we built each Spine & Vigor mattress around this concept.
Once out of the box, your mattress will take about 1 hour to fully expand to its original shape. You can start sleeping on it the very first night. Remember to give your body time to adjust to the new sensation of spinal support the mattress will provide.
Some mattresses made with foam or latex materials have been known to cause an unpleasant odor, or “off-gas, that can last a few days after opening. The naturally sourced ingredients that make up Spine & Vigor do not produce an odor. You may notice a slight plastic smell from the packing material when unboxed. This will go away in a few hours.
The flexible nature of the foams in our products makes them ideal for adjustable beds. Spine & Vigor can also be used with any boxspring, foundation, bunky board, platform bed, slatted base – even on the floor! If using a slatted base or a platform bed with slats, we recommend no more than four inches between slats.
When you place an order with us, Spine & Vigor is happy to arrange for removal and disposal of your old mattress at your request. You will be charged a $100 fee to cover the removal cost. This fee is nonrefundable in the case of a return during the 365-night trial.
There is not much difference between purchasing through Amazon and the Spine & Vigor website, except in the event of a return. Amazon purchases come with a 180-night trial, but Amazon returns will be handled completely by the Amazon customer service department. Purchases made through the Spine & Vigor site will be processed exclusively by us.
All of our products are Designed in America.

Mattress Size

Our mattresses come in six standard sizes.

Twin: 39" x 75"
Twin, or single, mattresses are perfect for kids’ rooms, bunk beds, day beds and trundle units.

Twin XL: 39" x 80"
Twin XL, or single, mattresses are same in width,but longer than Twin perfect for bunk beds, day beds and trundle units.

Full: 54" x 75"
Full, or double, mattresses offer a comfortable sleep space for single adult sleepers and are a popular choice for guest rooms.

Queen: 60" x 80"
Queen mattresses are the most popular size mattress, sleeping adult couples comfortably while saving space in smaller bedrooms.

King: 76" x 80"
The same length as a queen mattress but with 16 inches of added width, King mattresses offer the most side-to-side space out of any other mattress. Great for couples who want ample individual space to stretch out at night.

Cal. King: 72" x 84"
The Cal. King mattress is 72'' in width and 84'' long making it the longest of the standard mattress size.

Our mattress is 10 inches thick to provide optimal care for your spine.

Safety Certification

Spine & Vigor has your health in mind with every mattress we produce, and that includes making sure our materials are safe to sleep on. Our foams are CertiPur Certified, which means they have been tested by CertiPUR and found to meet their standards for content, low Volatile Organic Compound (VOC) emissions, and durability.

Our mattress is also Oeko-Tex Certified for Confidence in textiles, meaning our fabrics have been found to be safe from harmful substances or allergens.

Delivery & Returns

Spine & Vigor proudly offers free shipping on purchases being delivered within the contiguous United States. Shipping to Alaska or Hawaii will require a shipping cost between $150 and $200, based on size of purchase and destination. This cost will be added to your order prior to checkout.
Once your purchase is made, you can expect delivery in 2-5 business days within the contiguous United States. Drivers deliver Monday through Friday, excluding holidays. For Alaska and Hawaii, shipping could take up to 10 business days.
In Rhode Island, California and Connecticut, state law requires an additional fee to help support mattress recycling programs within those states. Any order being delivered to these states will include this fee at checkout.

Because our mattresses are shipped in a box via FedEx Ground or UPS, you do need to be home when your mattress is delivered to a residence. Drivers will leave shipments at your doorstep or wherever larger packages are kept.

A signature will be required for orders being shipped to a both residence & business, or if you specify at the time of your order that you prefer to sign for your shipment.
Our products are only available in USA at this time.
To make sure you love your Spine & Vigor, we give you 365 nights to try it out, risk-free. Give your body some time to adjust – we recommend a 30-day “break-in” period. If you decide it’s not right for you, let us know within the first 365 nights and we’ll issue a refund.
For mattresses purchased on Amazon, returns will need to be processed by Amazon’s customer service department. Call 800-763-2179 and ask for the Special Handling department to process your return and arrange pick-up of the mattress. You will not need to ship back to Amazon. If you have any issues, please contact us at Help@spineandvigor.com.

Spine & Vigor Warranty

Superior quality means you get more than pain relief and healthy sleep. You get longer-lasting comfort and peace of mind. We are proud to cover all Spine & Vigor mattresses with a Lifetime warranty.

The Lifetime warranty covers all manufacturing defects. Our products are built with the highest quality materials to resist sagging over time. Should sagging of more than 1.5 inch occur, send a picture of the defect to our customer service department. We will evaluate the defect and send you a replacement.

Can't Find What You're Looking for?

Drop Us a Line