We guarantee that your Spine & Vigor mattress will be free from defects in materials and workmanship for as long as you own your mattress. So, rest assured, when you purchase our mattress, you are buying the slumber of a lifetime delivered right to your door.
SPINE & VIGOR INC. (“We”, “Us”) provide the buyers of our product (“you”) with a limited lifetime warranty (“Warranty”) against certain product defects from the date of your purchase. In the event of a defect, we will repair the defect or replace it with a then-current comparable model and size of your Spine & Vigor mattress.
The Limited Warranty is valid only if the Spine & Vigor tag is attached and the Spine & Vigor tag has not been altered or tampered. An attached, unaltered tag is required to identify the mattress. The Limited Warranty is void if the mattress cannot be properly identified.
Spine & Vigor comes packaged in a compressed and rolled manner, the mattress must be opened within two (2) weeks of receiving the mattress to prevent compression for an extended period. A mattress that is compressed for a prolonged period will have structural damage and/or condensation from being packaged for an extended period resulting, but not limited to mold, odors, and/or discoloration that is not covered under the Limited Warranty.
WHAT DOES THIS LIMITED WARRANTY COVER?
- This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.
- Any VISIBLE sag or indentation equal or greater than two (2) inches that is NOT from the result of a faulty, unsupportive foundation, box spring or base.
- Any damages to the mattress NOT caused by normal wear and tear and that affects the performance of the mattress.
WHO IS ELIGIBLE FOR THIS WARRANTY?
- This Limited Warranty applies to physical goods, and only for physical goods, purchased from SPINE & VIGOR.COM or SPINE & VIGOR authorized dealer.
- This Limited Warranty extends to the original purchaser only and is not transferable.
In the event that we in our sole discretion determine that your Defect is legitimate as per this Warranty, your choice in remedies will be:
- During your first 10 years of owning your Spine & Vigor mattress, should defect in workmanship or materials arise, we will replace your bed with brand new mattress free of charge.
- In Year 10+ Spine & Vigor will completely repair or replace your Spine & Vigor mattress at Spine & Vigor’s option. Spine & Vigor will waive all transportation charges if it confirmed that a materials or manufacturing defect(s) is present.
WHAT DOES THIS LIMITED WARRANTY NOT COVER?
This Limited Warranty does not cover any problem that is caused by:
- Conditions, malfunctions or damage not resulting from defects in material or workmanship Conditions, malfunctions or damage resulting from negligence, improper maintenance or modification.
- Damaged or destroyed by natural causes including but not limited to lightning, flood, or other natural disaster.
- Theft or loss of the Physical Goods This Limited Warranty does not cover any shipping charges, handling charges, gift wrap fees or taxes.
- You are responsible for and must prepay all shipping charges. You shall assume all risk of loss or damage to the Physical Good while in transit to SPINE & VIGOR INC. This Limited Warranty is void if the Physical Goods are returned with removed, damaged or tampered labels or any alterations.
HOW TO MAKE A WARRANTY CLAIM?
To submit a claim relating to a Defect with your Spine & vigor mattress, please contact
us by phone number: 800-763-2179 or by email: Help@spineandvigor.com with following:
- The first and last name of who placed the order with the receipt number.
- A brief description of the alleged Defect.
- A photo or short video documenting the alleged Defect.
Upon receipt of your claim, you will receive a response from us within 2 business days.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY.
LIMITATION OF DAMAGES
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, SPINE & VIGOR INC SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY.
Some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state to state.
This Limited Warranty shall be governed by the laws of New Jersey, United States without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.